Shipping policy
Shipping Policy
I-SHA Global ships from Korea to the destinations listed below. If your country is not shown in the available-country tables on this page, we are currently unable to ship to that destination.
Quick Guide
| Shipping Area | Available Method | Free Shipping | Important Note |
|---|---|---|---|
| United States | Standard Shipping | Available for orders $79+ | US orders use our US delivery route. |
| K-Packet supported countries | Standard Shipping | Available by order amount | Some countries may also offer Express Shipping. |
| EMS-only countries | Express Shipping only | Not available | EMS rates are higher and vary by country. |
| Countries not listed below | Unavailable | Unavailable | We cannot accept orders for unsupported destinations. |
Shipping Fees
Shipping fees are calculated based on the final payment amount after vouchers, discounts, and promotions are applied. Available shipping methods and rates vary by destination.
| Destination / Method | Order Amount | Shipping Fee |
|---|---|---|
| United States - Standard Shipping | $0 - $78.99 | $9.95 |
| United States - Free Standard Shipping | $79+ | Free |
| K-Packet Standard Shipping - Asia / Oceania / Other Non-Europe Countries | $0 - $58.99 | $9.95 |
| K-Packet Standard Shipping - Asia / Oceania / Other Non-Europe Countries | $59+ | Free |
| K-Packet Standard Shipping - Europe | $0 - $68.99 | $9.95 |
| K-Packet Standard Shipping - Europe | $69+ | Free |
EMS Express Shipping Fees
EMS Express Shipping is not eligible for free shipping. For EMS destinations, the shipping fee may be reduced for higher order amounts, but it will not become free.
| EMS Rate Tier | $0 - $25.99 | $26 - $78.99 | $79+ |
|---|---|---|---|
| EMS Tier 1 | $29.95 | $19.95 | $14.95 |
| EMS Tier 2 | $39.95 | $26.95 | $19.95 |
| EMS Tier 3 | $49.95 | $34.95 | $26.95 |
| EMS Tier 4 | $59.95 | $44.95 | $34.95 |
Available Countries
The destinations below are currently available at checkout. All other destinations are unavailable.
| Shipping Group | Available Countries / Regions |
|---|---|
| United States | U.S.A (US) |
| Standard Shipping - Non-Europe K-Packet | United Arab Emirates (AE), Argentina (AR), Australia (AU), Brazil (BR), Canada (CA), Chile (CL), China(People'S Rep) (CN), Egypt (EG), Hong Kong(China) (HK), Honduras(Rep) (HN), Indonesia (ID), Israel (IL), India (IN), Japan (JP), Kyrgyz Republic (KG), Cambodia (KH), Kazakhstan (KZ), Mongolia (MN), Mexico (MX), Malaysia (MY), Nepal (NP), New Zealand (NZ), Peru (PE), Philippines (PH), Pakistan (PK), Saudi Arabia (SA), Singapore (SG), Thailand (TH), Turkiye (TR), Taiwan (TW), Uzbekistan (UZ), Viet Nam (VN), Repubic Of South African (ZA) |
| Standard Shipping - Europe K-Packet | Austria (AT), Belgium (BE), Belarus (BY), Switzerland (CH), Germany (DE), Spain (ES), Finland (FI), France (FR), United Kingdom (GB), Ireland (IE), Italy (IT), Netherlands (NL), Norway (NO), Poland(Rep) (PL), Russian Federation (RU), Sweden (SE), Ukraine (UA) |
| EMS Express Tier 1 | Bangladesh (BD), Brunei Darussalam (BN), China(People'S Rep) (CN), Indonesia (ID), India (IN), Sri Lanka (LK), Maldives (MV), Malaysia (MY), Nepal (NP), Philippines (PH), Singapore (SG), Thailand (TH), Taiwan (TW), Viet Nam (VN) |
| EMS Express Tier 2 | Canada (CA), Spain (ES), France (FR), Hong Kong(China) (HK), Japan (JP), Cambodia (KH), Lao People'S Dem Rep (LA), Myanmar (MM), Mongolia (MN), Macao(China) (MO), New Zealand (NZ), Russian Federation (RU) |
| EMS Express Tier 3 | United Arab Emirates (AE), Albania (AL), Armenia (AM), Argentina (AR), Austria (AT), Australia (AU), Azerbaijan (AZ), Bosnia And Herzegovina (BA), Belgium (BE), Bulgaria(Rep) (BG), Belarus (BY), Switzerland (CH), Chile (CL), Costa Rica (CR), Cyprus (CY), Czech Rep (CZ), Denmark (DK), Dominican Republic (DO), Ecuador (EC), Estonia (EE), Egypt (EG), Ethiopia (ET), Finland (FI), Fiji (FJ), United Kingdom (GB), Georgia (GE), Greece (GR), Croatia (HR), Hungary(Rep) (HU), Ireland (IE), Israel (IL), Kenya (KE), Kazakhstan (KZ), Lithuania (LT), Luxembourg (LU), Latvia (LV), Morocco (MA), Moldova (MD), North Macedonia (MK), Mauritius (MU), Mexico (MX), Nigeria (NG), Netherlands (NL), Norway (NO), Panama(Rep) (PA), Peru (PE), Pakistan (PK), Poland(Rep) (PL), Portugal (PT), Qatar (QA), Romania (RO), Saudi Arabia (SA), Sweden (SE), Slovenia (SI), Slovakia (SK), Turkiye (TR), Ukraine (UA), U.S.A (US), Uzbekistan (UZ) |
| EMS Express Tier 4 | Brazil (BR), Germany (DE) |
Delivery Method
- United States: Orders are shipped through our US shipping route and delivered locally via USPS or another final-mile carrier. Tracking may take 1-3 business days to update after processing.
- Standard Shipping: Available for K-Packet supported destinations.
- Express Shipping: Available for EMS supported destinations. Some countries only support Express Shipping.
- If both Standard and Express Shipping are available for your country, you may choose your preferred option at checkout.
Processing & Estimated Delivery Time
- Orders are dispatched every Monday, Wednesday and Friday at 9:00 AM (Korea Standard Time), excluding Korean public holidays. Orders placed before the cutoff ship that day. Later orders ship on the next dispatch day.
- Standard Shipping usually takes 7-20 business days after shipment, depending on destination and customs procedures.
- Express Shipping is usually faster than Standard Shipping, but customs clearance and local delivery conditions may still affect the timeline.
- Delivery estimates are not guaranteed. Delays caused by customs, carrier processing, local holidays, inspections, or import regulations are outside our control.
Order Tracking
- Tracking information may take up to 24 hours after shipment to become available.
- Tracking timelines vary depending on the shipping carrier and destination country.
- For international shipments, tracking updates may pause while the package is in customs or in transit between carriers.
Customs, Duties and Local Fees
The recipient pays all import duties, VAT or GST, customs clearance or handling fees, and fees charged by the destination country’s postal service at delivery, such as customs presentation or delivery fees. These are set and collected locally. They are not included in our prices or shipping fees, and I-SHA does not charge, receive or refund them. You can ask the carrier for an official receipt with a breakdown.
- United States: applicable tariffs are collected at checkout.
- European Union: shipments are sent duties unpaid (DDU). From July 1, 2026, EU orders may include an additional fee of about USD 3.50 under EU rules, plus local VAT and handling fees. These are collected on arrival.
- Other countries (for example the UK, Canada, Australia, New Zealand, Norway, Switzerland, the Philippines and Mexico) may charge duties, taxes or local postal fees.
- Some countries regulate contact lenses as medical devices. You are responsible for making sure your order complies with local import rules.
- Refusing to pay customs charges is not grounds for a refund. Parcels may be held, returned, confiscated or destroyed.
Tracking Not Moving or Lost Parcels
Tracking can pause for several days while a parcel is in customs or moving between carriers. Please contact us if the tracking has not changed for 15 business days, or if the parcel has not arrived within 30 business days of dispatch. We will open an official trace with the carrier. If the carrier confirms the parcel is lost, we will reship the same items once, free of charge. Lost parcels are reshipped, not refunded. Carrier investigations may take several weeks.
Delivered Packages
Once the official carrier tracking shows an order as delivered, the order is complete. If you can’t find your package, please check your mailbox, building reception, parcel lockers, household members, neighbors and your local post office first. We will help you contact the carrier, but we cannot provide refunds, replacements or compensation for orders officially marked as delivered.
Returned, Refused or Undelivered Parcels
Orders returned for recipient-related reasons are not eligible for a refund. These include an incorrect or incomplete address, an absent recipient, refusal of delivery, a missed pickup, unpaid customs charges, or failure to respond to the local carrier. If the parcel comes back to us, it can be reshipped for USD 9.95 by Standard Shipping, or at the Express rate. If a parcel is confiscated or destroyed and not returned, no refund or reshipment is possible.
Additional Notice for US Shipments
Shipments entering the United States may be selected for customs or regulatory inspection. During this time, tracking may show pre-shipment, in transit or awaiting a carrier scan. We cannot guarantee delivery times or offer compensation for delays caused by customs or regulatory procedures.
Cancellations, Returns and Refunds
Orders can be cancelled only before dispatch. Lenses are final sale once shipped. For cancellations, wrong, defective or damaged items, and everything else, see our Refund & Returns Policy and our Customer Guide.
