We accept major credit cards(Visa, Master, etc.), PayPal, and other secure payment methods available at checkout.

Yes, our website uses SSL encryption and trusted payment gateways to ensure your data is protected.

Yes, we ship worldwide. Shipping availability may vary depending on the destination country.

Delivery typically takes 7–20 business days; however, delays may occur depending on customs procedures in the destination country.

For orders shipped to the United States, it typically takes 5–7 business days for the package to reach a USPS facility after departing from Korea. However, due to increased customs inspections, this process may take longer than usual.

During this time, the tracking status may appear as “Pre-Shipment (Shipping Label Created, USPS Awaiting Item)”, which means USPS has not yet received the package.

Actual delivery within the United States begins only after the package is received and scanned by USPS, and the 5–7 business day timeframe refers only to the transit period before USPS receives the package.

Due to a recent increase in customs inspections for shipments entering the United States, delivery times may be longer than usual. Shipments that typically clear within 1–3 days may now take 10 days or longer, depending on customs procedures and inspection types.

These inspections are conducted by US customs authorities and are beyond our control, therefore delivery timelines cannot be guaranteed. For more detailed information, please refer to Support > Notice.

We use different couriers depending on the destination:

• United States: USPS (tracking number available 1–3 business days after order processing)
  
• Other countries: Korea Post (K-Packet or EMS)

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the courier’s website.

International customers are responsible for any customs duties, taxes, or import fees imposed by their country.

In particular, duties and VAT are frequently applied in:

• European Union countries
  
• United Kingdom
  
• Canada
  
• Australia
  
• New Zealand
  
• Norway
  
• Switzerland
  

In some countries, contact lenses may be classified as medical devices and may require additional documentation or authorization for import.

Your local customs office or the shipping carrier may contact you directly if payment is required before delivery.

Please note: If customs duties or taxes are not paid and the shipment is returned or refused, refunds will not be issued.

Reshipment may be requested and will require an additional reshipment fee.

Yes, there are some countries we cannot ship to. Please check the list below:

Ghana, Gabon, Guyana, Gambia, Guernsey, Guadeloupe, Guatemala, Grenada, Greenland, Guinea, Guinea-Bissau, Namibia, Nauru, South Sudan, Caribbean Netherlands, Norfolk Island, New Caledonia, Niue, Niger, Nicaragua, Dominica, Timor-Leste, Liberia, Lebanon, Réunion, Rwanda, Libya, Liechtenstein, Madagascar, Martinique, Mayotte, Malawi, Mali, Isle of Man, Monaco, Mauritania, Mozambique, Montenegro, Montserrat, Malta, Myanmar, Vanuatu, Barbados, Vatican City, Bahamas, Bermuda, Benin, Venezuela, Belarus, Belize, Botswana, Bolivia, Burundi, Burkina Faso, Bhutan, Bulgaria, Samoa, San Marino, São Tomé and Príncipe, Saint Pierre and Miquelon, Western Sahara, Senegal, Serbia, Seychelles, Saint Lucia, Saint Vincent and the Grenadines, Saint Kitts and Nevis, Saint Helena, Somalia, Solomon Islands, Sudan, Suriname, Sierra Leone, Sint Maarten, Aruba, Haiti, Afghanistan, Andorra, Angola, Antigua and Barbuda, Eritrea, Eswatini, El Salvador, Yemen, Åland Islands, Uganda, Uruguay, Iraq, Jamaica, Equatorial Guinea, Central African Republic, Zimbabwe, Chad, Cameroon, Cabo Verde, Cambodia, Kenya, Cayman Islands, Comoros, Kosovo, Côte d’Ivoire, Colombia, Republic of the Congo, Kuwait, Curaçao, Kyrgyzstan, Kiribati, Cyprus, Tajikistan, Togo, Tokelau, Tonga, Turkmenistan, Tuvalu, Paraguay, Papua New Guinea, Palestine, Fiji, Spain, Vietnam, Morocco, Mozambique, Bahrain, United Arab Emirates, Algeria, Ethiopia, Oman, Jordan, Iran, Israel, Zambia, Djibouti, Zimbabwe, Qatar, Tanzania, Tunisia, Saudi Arabia

We are actively exploring available shipping options and will do our best to deliver your order as quickly as possible.

※Shipments to Saudi Arabia are currently experiencing significant delays due to transit disruptions and may be held in Qatar. Orders are temporarily suspended.

Due to the hygienic nature of contact lenses, returns are only accepted in limited cases, such as when an item is defective or incorrect. Approved returns must be unused, unopened, and in their original packaging.

Each pack of contact lenses contains one lens only unless otherwise stated. For both eyes, two packs must be purchased.

As this information is clearly stated on the product page and during checkout, misunderstandings regarding pack quantity do not qualify for refunds or returns.

Please contact our customer support team at info@ishalens.com within 7 days of receiving your order, including your order details and reason for the request. Returns must be approved in advance.

No. Refunds or chargebacks related to customs duties, import taxes, or other customs fees are not accepted.

Please note that import regulations vary by country. In some regions, contact lenses may be classified as medical devices and may require additional documentation or authorization for import.

If an order is returned, refused, or destroyed due to unpaid customs charges or local import regulations, no refund will be issued.

Return shipping costs are the responsibility of the customer unless the return is due to a damaged, defective, or incorrect item.

If your order was returned due to recipient-related reasons—such as recipient absence, refusal of delivery, or failure to collect the package within the designated period—refunds are not available.

However, reshipment may be requested for a reshipment fee of USD 9.95.

Once we receive and inspect your returned item, approved refunds are typically processed within 7–14 business days to the original payment method. Processing times may vary depending on your bank or card issuer.

We do not offer direct exchanges. If eligible, please request a return and place a new order for the desired item.

Please contact us immediately with photos of the damaged item and packaging. We will arrange a replacement or refund depending on your preference.

If you received an incorrect product, contact us with your order number and a photo of the item. We will send the correct item at no additional cost.