We accept major credit cards(Visa, Master, etc.), PayPal, and other secure payment methods available at checkout.

Yes, our website uses SSL encryption and trusted payment gateways to ensure your data is protected.

Yes, we ship worldwide. Shipping availability may vary depending on the destination country.

Delivery usually takes 4–14 business days, depending on the destination and customs procedures.

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this to track your package through the courier’s website.

International customers are responsible for any customs duties, taxes, or import fees imposed by their country.

In particular, duties and VAT are frequently applied in:

• European Union countries
• United Kingdom
• Canada
• Australia
• New Zealand
• Norway
• Switzerland

Your local customs office or the shipping carrier will contact you directly if payment is required before delivery.

Yes, there are some countries we cannot ship to. Please check the list below:

Ghana, Gabon, Guyana, Gambia, Guernsey, Guadeloupe, Guatemala, Grenada, Greenland, Guinea, Guinea-Bissau, Namibia, Nauru, South Sudan, South Africa, Caribbean Netherlands, Norfolk Island, New Caledonia, Niue, Niger, Nicaragua, Dominica, Timor-Leste, Liberia, Russia, Lebanon, Réunion, Romania, Rwanda, Libya, Liechtenstein, Madagascar, Martinique, Mayotte, Malawi, Mali, Isle of Man, Monaco, Mauritania, Mozambique, Montenegro, Montserrat, Malta, Myanmar, Vanuatu, Bahrain, Barbados, Vatican City, Bahamas, Bermuda, Benin, Venezuela, Belarus, Belize, Botswana, Bolivia, Burundi, Burkina Faso, Bhutan, Bulgaria, Samoa, San Marino, São Tomé and Príncipe, Saint Pierre and Miquelon, Western Sahara, Senegal, Serbia, Seychelles, Saint Lucia, Saint Vincent and the Grenadines, Saint Kitts and Nevis, Saint Helena, Somalia, Solomon Islands, Sudan, Suriname, Sierra Leone, Sint Maarten, Aruba, Haiti, Afghanistan, Andorra, Angola, Antigua and Barbuda, Eritrea, Eswatini, El Salvador, Yemen, Oman, Honduras, Åland Islands, Uganda, Uruguay, Ukraine, Iraq, Israel, Egypt, Italy, India, Jamaica, Equatorial Guinea, Central African Republic, Zimbabwe, Chad, Cameroon, Cabo Verde, Cambodia, Kenya, Cayman Islands, Comoros, Kosovo, Côte d’Ivoire, Colombia, Republic of the Congo, Kuwait, Curaçao, Kyrgyzstan, Kiribati, Cyprus, Tajikistan, Togo, Tokelau, Tonga, Turkmenistan, Tuvalu, Paraguay, Papua New Guinea, Palestine, Fiji

We are actively exploring available shipping options and will do our best to deliver your order as quickly as possible.

We accept returns within 7 days of receving your order, provided the items are unused, unopened, and in their original packaging.

Please contact our customer support team at info@ishalens.com
with your order details and reason for return. Our team will guide you through the return process.

Return shipping costs are the responsibility of the customer unless the return is due to a damaged, defective, or incorrect item.

Once we receive and inspect your return, refunds are typically processed within 5–10 business days back to your original payment method. If you haven’t received your refund within 10 days, please contact us at info@ishalens.com.

Currently, we do not offer direct exchanges. If you wish to receive a different item, please return your order for a refund and place a new order.

Please contact us immediately with photos of the damaged item and packaging. We will arrange a replacement or refund depending on your preference.

If you received an incorrect product, contact us with your order number and a photo of the item. We will send the correct item at no additional cost.