We accept major credit cards(Visa, Master, etc.), PayPal, and other secure payment methods available at checkout.

Yes, our website uses SSL encryption and trusted payment gateways to ensure your data is protected.

Yes, we ship worldwide. Shipping availability may vary depending on the destination country.

Delivery usually takes 4–14 business days, depending on the destination and customs procedures.

We use different couriers depending on the destination:

• United States: USPS (tracking number available 3–4 business days after order processing)
  
• Other countries: Korea Post (K-Packet or EMS)

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the courier’s website.

International customers are responsible for any customs duties, taxes, or import fees imposed by their country.

In particular, duties and VAT are frequently applied in:

• European Union countries
  
• United Kingdom
  
• Canada
  
• Australia
  
• New Zealand
  
• Norway
  
• Switzerland
  

Your local customs office or the shipping carrier may contact you directly if payment is required before delivery.

Please note: If customs duties or taxes are not paid and the shipment is returned or refused, refunds will not be issued.

Reshipment may be requested and will require an additional reshipment fee.

Yes, there are some countries we cannot ship to. Please check the list below:

Ghana, Gabon, Guyana, Gambia, Guernsey, Guadeloupe, Guatemala, Grenada, Greenland, Guinea, Guinea-Bissau, Namibia, Nauru, South Sudan, Caribbean Netherlands, Norfolk Island, New Caledonia, Niue, Niger, Nicaragua, Dominica, Timor-Leste, Liberia, Lebanon, Réunion, Rwanda, Libya, Liechtenstein, Madagascar, Martinique, Mayotte, Malawi, Mali, Isle of Man, Monaco, Mauritania, Mozambique, Montenegro, Montserrat, Malta, Myanmar, Vanuatu, Barbados, Vatican City, Bahamas, Bermuda, Benin, Venezuela, Belarus, Belize, Botswana, Bolivia, Burundi, Burkina Faso, Bhutan, Bulgaria, Samoa, San Marino, São Tomé and Príncipe, Saint Pierre and Miquelon, Western Sahara, Senegal, Serbia, Seychelles, Saint Lucia, Saint Vincent and the Grenadines, Saint Kitts and Nevis, Saint Helena, Somalia, Solomon Islands, Sudan, Suriname, Sierra Leone, Sint Maarten, Aruba, Haiti, Afghanistan, Andorra, Angola, Antigua and Barbuda, Eritrea, Eswatini, El Salvador, Yemen, Åland Islands, Uganda, Uruguay, Iraq, Jamaica, Equatorial Guinea, Central African Republic, Zimbabwe, Chad, Cameroon, Cabo Verde, Cambodia, Kenya, Cayman Islands, Comoros, Kosovo, Côte d’Ivoire, Colombia, Republic of the Congo, Kuwait, Curaçao, Kyrgyzstan, Kiribati, Cyprus, Tajikistan, Togo, Tokelau, Tonga, Turkmenistan, Tuvalu, Paraguay, Papua New Guinea, Palestine, Fiji

We are actively exploring available shipping options and will do our best to deliver your order as quickly as possible.

Due to the hygienic nature of contact lenses, returns are only accepted in limited cases, such as when an item is defective or incorrect. Approved returns must be unused, unopened, and in their original packaging.

Please contact our customer support team at info@ishalens.com within 7 days of receiving your order, including your order details and reason for the request. Returns must be approved in advance.

No. Refunds or chargebacks related to customs duties, import taxes, or other customs fees are not accepted. If an order is returned or destroyed due to unpaid customs charges, no refund will be issued.

Return shipping costs are the responsibility of the customer unless the return is due to a damaged, defective, or incorrect item.

If your order was returned due to recipient-related reasons—such as recipient absence, refusal of delivery, or failure to collect the package within the designated period—refunds are not available.

However, reshipment may be requested for a reshipment fee of USD 9.95.

Once we receive and inspect your returned item, approved refunds are typically processed within 7–14 business days to the original payment method. Processing times may vary depending on your bank or card issuer.

We do not offer direct exchanges. If eligible, please request a return and place a new order for the desired item.

Please contact us immediately with photos of the damaged item and packaging. We will arrange a replacement or refund depending on your preference.

If you received an incorrect product, contact us with your order number and a photo of the item. We will send the correct item at no additional cost.