Description
This service is for customers whose packages were returned due to delivery issues such as:
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Incorrect or incomplete address
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Recipient unavailable
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Refusal to receive
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Unpaid customs duties
Please note:
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Refunds are not available for these cases.
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Reshipment is available with an additional shipping fee.
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Change of mind, exchanges, or damaged items are handled separately under our return policy.
Shipping
It takes 4–14 business days, excluding weekends and Korean public holidays.
Returns
Please contact our customer center via email within 7 days after you receive the items.
